Privacy Policy

At Sapphire Loans, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would prefer not to receive them, you can unsubscribe at any time by contacting us or through the "unsubscribe" link in any email.

HOW WE HOLD AND PROTECT YOUR INFORMATION

We store information both electronically and in hard-copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer and network security.

ACCESSING, UPDATING AND CORRECTING YOUR INFORMATION

Subject to some exceptions in the Privacy Act, you can ask to see the personal information that we hold about you. If you think the information we hold is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to ensure that it is corrected.

RESOLVING CONCERNS

If you have concerns about how we have handled your personal information you should contact us first. If you are not happy with our response, you can contact the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC).

COOKIES AND WEB ANALYTICS

Our website may use "cookies" to help personalise your online experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy from time to time. Any changes will be posted on our website.

CONTACT

If you have any questions about this Privacy Policy, please contact us at shimon@sapphireloans.com.au.